Independent, objective and realistic assessment of your catering services and facililties

An operations review will be a detailed financial assessment of one month’s catering costs to analyse exactly how the in-house department is managed revealing a precise subsidy requirement .  In conjunction with this, a full service review will be undertaken which will examine the quality of service, service delivery and the potential opportunities to improve the service to the end user. 

In addition to the finance and service audit, we are also able to manage detailed consumer insight activities which will reveal the precise requirements of the food service users.

Our operation reviews are tailor-made to each client requirement and objectives and consist of:

• Quality Standards

• Customer Satisfaction Levels

• Commercialism

• Effective Purchasing

• Policy Statements and Standards

• Benchmarking

Once we have completed the review we will prepare a fully-detailed report with specific conclusions and recommendations.

We can then assist in the implementation process of any recommendations to develop your operation